FAQ

About data ownership, GDPR and security

Yes. You will always be the owner of your data and you can withdraw it anytime. Our service complies with GDPR; the General Data Protection Regulation of the European Union.

The General Data Protection Regulation (GPDR) is a European Union law that was implemented May 25th 2018 and requires organisations to protect personal data and uphold the privacy rights of all persons within the EU territory. The regulation includes seven data protection principles that must be implemented and eight data privacy laws that must be facilitated. It also authorises the data protection authorities to enforce the GDPR with sanctions and fines.

As user of the Log & Solve dashboard you will always be the owner of your data. You can trust that your data will be treated absolutely confidentially and will not be shared with any third party without your explicit consent. Log & Solve is a service and property of Klasmann-Deilmann.

a) To provide the Log & Solve service b) To support you with customised advice, the Log & Solve team can access your data and prepare a statistical evaluation c) To send automated, timely alerts about the cultivation status of your crops d) To carry out anonymized statistical analysis to improve our services continuously e) To adapt and improve our data security measures.

Yes. Your historical data always remain secure in your dashboard. You will be able to create separate crop sheets for individual crops and batches in your dashboard which will be filed for future access e.g. for comparisons of different batches from different years.

Log & Solve meets high security standards that are generally accepted. Log & Solve is hosted on Amazon AWS, one of the most respected and secure cloud hosting solutions on the market. Our servers are monitored for suspicious activity and the latest security updates are regularly applied.

About the costs

Yes. You can use the dashboard for free for a test period of two months.

The Log & Solve dashboard is available in various monthly-based subscriptions providing different functionalities. The basic subscription allows using the Log & Solve dashboard with the log functionalities for your different crops and different batches.

In addition to the basic subscription, Log & Solve offers different add-ons, which can be tailored to your needs and cultivation system:
Substrate Sampling Service, Sensor Systems (e.g. substrate moisture, substrate temperature, air temperature, radiation, etc.), and Technical Advice Service

Please contact us for a custom-made proposal.

About the features of Log & Solve

Yes, you can log data like notes, pictures and analytical results per cultivation batch and per crop. The Log & Solve team can support you to create data pages for new cultivation batches and crops in your dashboard if required. Previous crop data will still be available.

All analyses will automatically be uploaded to your dashboard by the Log & Solve support team. The laboratories we are working with for Log & Solve supply the data in a suitable format for automatic uploading.

Yes, you can use Log & Solve on your mobile devices. The dashboard and all its features are fully accessible with smartphones and tablets. It is possible to add photos to the dashboard from your photo gallery or even take pictures with the camera of your mobile device directly within your dashboard. Notes are also possible to be uploaded with your mobile devices.

Klasmann-Deilmann can support your cultivation strategy by providing digital expertise on substrate and water analyses in combination with other available data such as photos, weather records, sensor data and notes to assess the current crop situation. Log & Solve is an additional service by Klasmann-Deilmann, it does not replace nor affect the service you are currently provided with by Klasmann-Deilmann.